Frequently Asked Questions

1. What is your refund policy on products in your store?

Go-To-Market Strategies aims to provide sales and marketing resources that make your efforts more efficient and effective. If you are not satisfied with your purchase, our refund policy for products in our store includes completing a Refund Request Form that includes:

a. Detail on how the product description on our website specifically and directly misrepresents the product's actual contents.

b. A signed confirmation that you have either destroyed the digital files from your computer or have returned the printed product by mail to 3060 NW Market Street, Seattle WA, 98107.

We will review your Request Form within 2-business days. Go-To-Market Strategies reserves the right to deny any refund request that does not meet the above conditions to our satisfaction. In the case of a refund denial, the sale is considered final.

2. How long do I have to retrieve the downloadable products?

For security reasons, you have 10-days from your order date and 3 attempts to retrieve your downloadable products. Should either of these conditions expire, please contact us for an extension.

4. Why I can't I change my shipping address in my order?

If you are ordering a product that is shippable, you will be able to indicate different addresses for billing and shipping. However, downloadable products are distributed electronically and do not require a shipping address separate from the billing address.

5. Why doesn't the store log-in recognize my email address if I'm a subscriber to your eNewsletter?

If you have previously purchased a product from our store, your email address used in that order will be recognized by the store system. However, for security reasons, our commerce database is separate from our email newsletter subscriber database. Therefore if you have not purchased from us in the past, you will need to register as a new customer at the time your place your order.

6. Why is my order declined when I have funds available?

There are many reasons a credit card decline can occur. The most common reason is that the billing address entered in your order does not match the billing address on your credit card statement. Try to resubmit your order using the exact billing address as it appears on your credit card statement and see if that solves the problem. If you are still having problems, please contact us for assistance in processing your order.

7. Can I run the product on a network for mulitple users?

All Go-To-Market Strategies products are sold as a single license and therefore can't be used on a network for multiple users.